Privacy Policy

At Scott & Cold, we are committed to protecting your privacy and ensuring that any personal information you provide to us is handled securely and in accordance with the law.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us for plumbing and heating services.

1. Who We Are

Scott & Cold is a UK-based plumbing and heating business. Our website address is: www.scottandcold.co.uk. If you have any questions about this policy or how we use your data, please get in touch using the contact form on our website or email us at: [insert email address].

2. What Data We Collect

We may collect the following types of personal data when you interact with our website or services:

• Name and contact information (such as email address and phone number)

• Address details for service appointments

• Details of your plumbing/heating requirements

• Communication preferences

• Technical information (e.g. browser type, IP address, device type via cookies)

3. How We Use Your Data

We only use your data for the following purposes:

• To respond to your enquiries or service requests

• To schedule and carry out plumbing and heating work

• To send updates or follow-ups related to your booking

• To improve our website and customer experience

• To comply with any legal or regulatory obligations

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share it with trusted third parties only when necessary for:

• Processing bookings (e.g. diary systems or contact forms)

• Legal or regulatory compliance

• Protecting our business and customers

All third-party services we use are GDPR-compliant.

5. Cookies

Our website may use cookies to enhance your browsing experience. These may collect anonymous data on how you interact with the site (e.g. pages visited, device type). You can manage cookie preferences in your browser settings.

6. How We Protect Your Data

We take appropriate technical and organisational measures to keep your personal information secure, including encryption, secure hosting, and restricted access.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where legally applicable)

• Object to or restrict how we process your data

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at hello@scottandcold.com.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any significant changes will be posted on this page. Please review this policy regularly to stay informed.

Last updated: 6th June 2025