Terms and Conditions

Terms and Conditions

1. General Information

Scott & Cold is a sole trader business offering plumbing and heating services across [Insert Service Area]. By booking our services, you agree to the following terms and conditions.

2. Bookings & Appointments

• All work must be agreed upon and confirmed by Scott & Cold before commencement.

• Bookings can be made via phone, email, or our website contact form.

• Appointment times are approximate. We aim to arrive on time, and will notify you if delayed.

• Missed appointments may be subject to a call-out fee unless at least 24 hours’ notice is given.

3. Pricing & Payment

• All prices are quoted in GBP and are inclusive of labour and materials unless otherwise stated.

• Quotations are valid for 30 days.

• Payment is due upon completion of work unless agreed otherwise in writing.

• For larger jobs, a deposit or staged payments may be required.

• Accepted payment methods: cash, bank transfer, or card (if available).

• Late payments may incur interest at 4% above the Bank of England base rate.

4. Cancellations & Rescheduling

• You may cancel or reschedule your appointment with no charge if at least 24 hours’ notice is given.

• Short-notice cancellations may incur a call-out fee.

• Scott & Cold reserves the right to reschedule appointments due to unforeseen circumstances such as emergencies or illness.

5. Warranty & Guarantee

• Workmanship is guaranteed for 12 months from the date of completion.

• Manufacturer warranties apply to any parts or appliances installed.

• Guarantees do not cover:

  • Misuse, neglect, or damage caused by others

  • Natural wear and tear

  • System changes made after our work was completed

6. Access & Safety

• The client is responsible for providing access to the property at the agreed time.

• Please ensure that areas are clear and safe for our engineers to work.

• If access is restricted or unsafe, we may need to reschedule and charge a call-out fee.

7. Liability

• We carry public liability insurance up to £[Insert Amount].

• We are not liable for:

  • Pre-existing faults or damage

  • Damage caused by delays outside our control

  • Loss of earnings, profit, or business interruption

• We will always aim to minimise disruption and complete work to a professional standard.

8. Landlord & Rental Properties

• For rental properties, we require confirmation from the landlord or managing agent before starting work.

• Gas Safety Certificates (CP12) are issued following successful inspection and full payment.

9. Complaints

• We strive to provide excellent service. If you are unhappy with our work, please contact us within 7 days of completion.

• We will aim to resolve complaints quickly and fairly.

• If the matter cannot be resolved informally, it may be escalated to an appropriate trade body or ombudsman.

10. Privacy

• Any personal details provided to Scott & Cold will be kept confidential and used solely for service and communication purposes.

• We do not share your information with third parties without consent.

Last updated: 6th June 2025
For any questions about these terms, please contact us at hello@scottandcold.com